A successful warehouse management system (WMS) implementation can provide an 18-24 month return on investment. A WMS also serves as a foundation for instituting a continuous improvement culture and facilitates on-going annual benefits ranging from 5-10%. For some companies, justification in a WMS is a matter of survival. Having the right material available at the right place and at the right time is no longer enough. The new requirements include:  

• compliance labeling
• floor ready displays
• advanced ship notices
• postponement
• light manufacturing
• collaboration

Regardless of your perceived need for a WMS, an effective campaign to procure and implement a new system could depend on a solid WMS business case. A good business case will include both tangible quantitative budget justifications and the qualitative, intangible benefits difficult to enumerate. This paper introduces a tool to use when developing a project justification, identifies benefit categories for potential inclusion in the business case, and discusses areas of opportunity within the various benefit categories.

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