We at Balloon One Limited respect your concerns about privacy and are committed to safeguarding and preserving the privacy of the visitors to our website and visitors who use our interactive services.
In running and maintaining our services we may collect and process the following data about you:
(i) Information about your use of our services such as details of your visit to our website, pages viewed and resources that you access. Such information includes traffic data, location data, device specific information and other communication data.
(ii) Information provided voluntarily by you, for example, when you use our interactive services, such as our Springboard Delivery app. This information includes picture files, delivery information, signatures and locations (gathered using device GPS).
(iii) Information that you provide, such as your name, address, contact details and payment details.
We use the information that we collect from you to provide our services to you. In addition to this we may use this information for one or more of the following purposes;
(i) To provide information to you that you request from us relating to our services;
(ii) To provide information to you relating to the services that you currently use;
(iii) To provide information to you relating to other services that may be of interest to you: (a) For existing customers, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you; or (b) If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
(iv) To inform you of any changes to our website, services, or service related products offered to you.
If you have previously used our services, we may provide you with details of similar services or other services that you may be interested in.
We will not provide or sell your data to any third party where you have not provided your consent to do so but we will do so in the circumstances detailed below; (i) Where we are legally required by law to disclose your personal information; (ii) To further fraud protection and reduce the risk of fraud; (iii) To our agents and sub contractors in order to provide services to you; (iv) To limited third parties in order to enhance your delivery experience.
In operating our website it may become necessary to transfer the data that we collect from you to locations outside the European Union for processing and storing but only in connection with the services that we provide to you such as international carriage. By providing your personal data to us you agree to this transfer, storing or processing. We will do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely. However, we cannot guarantee the security of data that you chose to send to us electronically and sending such information to us is at your own risk.
A Cookie is a series of data characters, which is stored on your computer’s hard drive by your web browser.
Cookies are used to enable us to customise pages for you based on your web browser type or the information you may have provided to us.
If you do not want a Cookie to be stored on your hard drive you should select the appropriate options on your web browser. Please refer to your web browser provider or system user guide for detailed information on disabling Cookies.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information, this includes storing all the personal information you provide on our secure servers.
By agreeing to this policy and using our website, app or other interactive services you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website and app confidential; we will never ask you to send us your password (except for the standard log in procedure on the website or app).
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, but only if you tell us that you want this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email firstname.lastname@example.org. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
You may also write to us at;
Balloon One Limited UK Ltd, 1000 Great West Road, Brentford, TW8 9DW