Warehouse KPIs receipt accuracy

Measuring Warehouse KPIs: Receipt Accuracy

This is the second in a series of posts looking at measuring KPIs for warehouse operations. We recently outlined the 7 KPIs to track for warehouse improvement. This series takes each KPI and examines it in more detail.

What does receipt accuracy measure?

Receipt accuracy is a measure of supplier performance and warehouse receiving performance. It’s an inbound evaluation that shows how accurate the orders you receive from your suppliers are. It tells you if you received the right goods and if you booked them in correctly.

It not only evidences that you are receiving the correct stock and the right quantities of it, but it can also show other parameters, such as if the correct batch or serial numbers have been received, expiry dates are within acceptable timescales, whether stock is damaged, properly labelled, or even received on the right day.

A poor receipt accuracy means that you may be left with erroneous inventory, which in turn can lead to customer service issues. If your expiry dates aren’t in range, then this can mean product wastage and out of stock issues for customers. If you’ve not received the right products, then you won’t be able to fulfil customer orders on time. It also impacts on forecasting and planning; if you’ve not received the orders correctly, and you then can’t supply your own customers, then stock discrepancies will result.

How is receipt accuracy measured?

When measuring receipt accuracy, you examine the percentage of supplier purchase orders that have been correctly received in full.

But you can break that down further by looking at the percentages that arrived on time, or those that came properly labelled and so on.

What is a good receipt accuracy score?

The ideal scenario for any warehouse is to achieve a 100% receipt accuracy. Of course, this doesn’t take account of the odd hiccup, so a 99.9% accuracy is more achievable. You can certainly make your receiving incredibly efficient if you can get it to these sorts of levels.

Equally useful is to set a minimum target, which if you dip below will trigger an investigation in to what’s going wrong and how it can be rectified.

How can you improve your receipt accuracy score?

If your score is not as high as you had set out to achieve, then you will need to check further to ascertain if you have either a supplier problem or an internal problem.

Working with your suppliers and using a number of tools can help you to improve your receipt accuracy scores – both from the supplier side and from an internal perspective.

Using a more advanced warehouse management system, like HighJump, can improve your receiving as it allows you to quickly book in supplier shipments, checking if the right product has been received, in the correct quantities and can also check batch, serial and expiry data.

Using ASN receiving can enhance receipt from suppliers. It allows you to accept what your supplier sends you electronically as fact, leaving you to book it in without checking it. Batch and serial numbers can be speedily and precisely logged. When you agree to assume that your supplier has shipped what they have said in advance that they will, it means you don’t have to allocate labour to that shipment. Warehouse operatives don’t have to check and count and log all the data into the system. Having trust in your supplier is an essential part of this though. If something is wrong and the order you receive is not right in some way, then it will break the rest of the warehousing process.

If you would like to explore the options for improving your technology, or would like to discuss how to measure receipt accuracy, we can help. Our supply chain consultants can analyse your distribution operation and advise on KPI metrics, as well as recommend technology to help boost your supply chain performance. Call us on 020 8819 9071 or get in touch.

Full list of articles in this Measuring KPIs series:

On Time In Full
Receipt Accuracy (this post)
Receipt Performance
Pick Performance
Cycle Count Accuracy
Space Utilisation
Stock Turn