Careers

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Open Positions

Development Support Consultant 

We are looking for a candidate with existing software development experience to join our team as a Development Support Consultant. Full training on the Korber WMS, Balloon Springboard and SAP Business One products will be provided to enable the candidate to deliver support services to our UK customer base. The primary role is to respond to customers’ queries, investigate issues and provide bug fixes to the solutions implemented in house. You will also be required to support the team on issues related to the c# code. This role will allow you to develop your existing customer service skills. You must be confident, with a willingness to turn your hand to the whole spectrum of support tasks. This is a fantastic opportunity to join a growing company, where you will be rewarded for your success.

Qualification

  • 5 GCSE grade A*-C or equivalent
  • Degree Desirable

Current Role

Must have recent experience in c# within ERP implementations. Developing solutions for SAP Business One is preferred.

Personal Attributes

  • Energetic and enthusiastic
  • Actively seeks to learn new skills
  • Excellent attention to detail
  • Ability to remain calm and thrive working under pressure
  • A good team player with the ability to use their initiative and work alone when required

Desired Skills

  • Excellent organisational skills with the ability to multitask
  • Excellent communication, interpersonal skills and customer service skills
  • Good IT skills – Word, Excel, PowerPoint, Outlook, CRM or help desk system
  • IT support experience in an ERP or WMS software product preferred
  • C# experience required
  • Confident SQL language user (advanced)
  • Integration experience required
  • Confident with numerical tasks.

Responsibilities

Telephone support forms the main responsibility of the role including:

  • Telephone and email support for end-users and partners on a number of business applications and add-on products supported by the company.
  • Responding to inbound support requests within defined response time targets.
  • Contributing to Balloon’s support knowledge base.
  • Office-based technical and business support to field-based Balloon employees.
  • Office-based consultancy for end customers including report writing and data migration.
  • Code testing, bugs finding and fixes to the software code and customisations

Depending on the knowledge and client-facing skills level, the Technician may be asked to carry out the following additional activities:

  • Onsite visits to existing customers
  • Deliver classroom training to end-users and partners

Training

The training programme for all Support Consultants lasts for three months and consists of formal classroom training, informal self-study, on-the-job training and shadowing of experienced consultants. A training plan will be created in collaboration with the Service Delivery Manager during the first two weeks of employment.

The Support Consultant will be expected to use all available online training materials. Balloon One will also sponsor job-specific product training where required.

The role requires individuals who can identify the develop new opportunities and working practices. There will be opportunities for progression as the company grows and these will be discussed as appropriate.

Salary

The Support Technician will receive a gross salary of £40,000 to £50,000 per annum, depending on experience.

IT Support Consultant 

We are looking for a candidate with existing IT software support experience to join our team as an IT Support Consultant. Full training on the Korber WMS, SAP Business One and Balloon Springboard products will be provided to enable the candidate to deliver support services to our UK customer base. This role will allow you to develop your existing customer service skills. You must be confident, with a willingness to turn your hand to the whole spectrum of support tasks. This is a fantastic opportunity to join a small company, where you will be rewarded for your success.

Qualifications

  • 5 GCSE grade A*-C or equivalent
  • Degree Desirable

Current Role

Must have recent experience in an IT support role of at least 3 years. Supporting end users of an ERP or a WMS system is desirable. Responsibilities currently include managing inbound phone calls from end-users, logging calls, working to set response time targets, implementing bug fixes.

Personal Attributes

  • Energetic and enthusiastic
  • Actively seeks to learn new skills
  • Excellent attention to detail
  • Ability to remain calm and thrive working under pressure
  • A good team player with the ability to use their initiative and work alone when required

Desired Skills

  • Excellent organisational skills with the ability to multitask
  • Excellent communication, interpersonal skills and customer service skills
  • Good IT skills – Word, Excel, PowerPoint, Outlook, CRM or help desk system
  • IT support experience in an ERP or WMS software product preferred
  • Confident SQL language user (intermediate)
  • SQL reports writing preferred
  • End-user superusers preferred (IT background)
  • Basic understanding of programming language (e.g. c#)
  • Confident with numerical tasks

The first 3 months will be spent training and shadowing other consultants and Support after which the Support’s responsibilities will include:

Responsibilities

Customer support forms the main responsibility of the role including:

  • Telephone, Teams and email support for end-users and partners on a number of business applications and add-on products supported by the company.
  • Responding to inbound support requests within defined response time targets.
  • Contributing to Balloon’s support knowledge base.
  • Office-based technical and business support to field-based Balloon employees.
  • Office-based consultancy for end customers including report writing and data migration.

Depending on the knowledge and client-facing skills level, the Consultant may be asked to carry out the following additional activities:

  • Onsite visits to existing customers
  • Deliver classroom training to end-users and partners

Training

The training programme for all Support Consultants lasts for three months and consists of formal classroom training, informal self-study, on-the-job training and shadowing of experienced consultants. A training plan will be created in collaboration with the Service Delivery Manager during the first two weeks of employment. The Support Consultant will be expected to use all available online training materials. Balloon One will also sponsor job-specific product training where required. The role requires individuals who can identify the develop new opportunities and working practices. There will be opportunities for progression as the company grows and these will be discussed as appropriate.

Salary

The Support Consultant will receive a gross salary of £37,000 to £45,000 per annum, depending on experience.

DBA Support Technician

We are looking for a candidate with existing IT software support experience to join our team as a DBA Support Technician. Full training on the Korber WMS, SAP Business One and Balloon Springboard products will be provided to enable the candidate to deliver support services to our UK customer base. This role will allow you to develop your existing customer service skills. You must be confident, with a willingness to turn your hand to the whole spectrum of support tasks. This is a fantastic opportunity to join a small company, where you will be rewarded for your success.

Qualification

  • 5 GCSE grade A*-C or equivalent
  • Degree in Computer Science / Information Technology or a similar field

Current Role

Must have recent experience in Microsoft SQL database management and maintenance of at least 2 years. Previous experience with optimizing ERP or WSM database preferred. Responsibilities currently include creating maintenance plans, checking database parameters, optimizing SQL queries.

Personal Attributes

  • Energetic and enthusiastic
  • Actively seeks to learn new skills
  • Excellent attention to detail
  • Ability to remain calm and thrive working under pressure
  • A good team player with the ability to use their initiative and work alone when required

Desired Skills

  • Excellent organisational skills with the ability to multitask
  • Excellent communication, interpersonal skills and customer service skills
  • Good IT skills – Word, Excel, PowerPoint, Outlook, CRM or help desk system
  • IT support experience in an ERP or WMS software product preferred
  • Confident SQL language user (intermediate)
  • SSMS Studio (advanced)
  • SQL Profiler practical knowledge
  • Confident with numerical tasks.

Responsibilities

Telephone support forms the main responsibility of the role including:

  • Telephone Customer Support forms the main responsibility of the role including:
  • Telephone and email support for end-users and partners on a number of business applications and add-on products supported by the company.
  • Responding to inbound support requests within defined response time targets.
  • Contributing to Balloon’s support knowledge base.
  • Office-based technical and business support to field-based Balloon employees.
  • Office-based consultancy for end customers including report writing and data migration.
  • SQL queries optimization
  • SQL maintenance plan setup and support
  • SQL databases optimization
  • Support other team members and other teams
  • Proactive PRTG monitoring
  • User manuals creation

Depending on the knowledge and client-facing skills level, the Technician may be asked to carry out the following additional activities:

  • Onsite visits to existing customers
  • Deliver classroom training to end-users and partners

Training

The training programme for all Support Technicians lasts for three months and consists of formal classroom training, informal self-study, on-the-job training and shadowing of experienced consultants. A training plan will be created in collaboration with the Service Delivery Manager during the first two weeks of employment.

The Support Technician will be expected to use all available online training materials. Balloon One will also sponsor job-specific product training where required.

The role requires individuals who can identify the develop new opportunities and working practices. There will be opportunities for progression as the company grows and these will be discussed as appropriate.

Salary

The Support Technician will receive a gross salary of £37,000 to £45,000 per annum, depending on experience.