The worldwide expansion of the internet has significantly transformed the e-commerce landscape. More and more online retail companies are using the space to satisfy demand with a diverse range of orders and niche products.
To remain competitive in this industry, e-commerce companies need to focus on customer experience. This means an omnichannel presence that offers a smooth, individualised experience, backed up with quick turnaround times. This service lends itself to growth, and growth drives higher profit margins.
To achieve a high level of customer satisfaction, as well as maximum dispatch productivity and efficiency, e-commerce companies today need to integrate their web store with the rest of their business.
IT Solutions for Ecommerce
We offer a range of IT solutions for ecommerce operations.
Benefits of Ecommerce Industry Solutions
We offer e-commerce solutions that help our customers benefit from improved visibility through the entire supply chain, as well as:
One centralised system: by bringing all processes and data into one integrated solution, duplicated data is minimised, visibility of data is increased, and orders can be responded to quickly and accurately.
Seamless integration between ERP solution and web portal: Our e-commerce solutions allow one single view of the customer across all sales channels ensures an individualised experience, and enables tailored promotions and follow up messages to be sent for incomplete orders.
Delivery options: link the back office with the Metapack carrier system to present real-time delivery slots for customers.
Greater visibility: achieve a higher level of customer service with our e-commerce solutions by ensuring item information, promotions and stock level data is reflected accurately on the website
By focusing on these key areas, we’ve helped our customers revolutionise their approach to order fulfilment. With our support, customers like the Gro Company – who sell both customised and ready-made goods – can now pick, pack and dispatch orders within seven minutes of receipt.
Speak to an advisor for independent advice about your requirements